Smoke Vent Systems are proud to announce that we’ve been awarded the ISO 9001:2015 certification – the global flagship standard for quality management – as checked and awarded by the British Assessment Bureau. The ISO is an international, non-government body which encourages businesses to adhere to the standards of all of its one hundred and sixty four national standards bodies. This certifies that Smoke Vent Systems have exceeded the requirements for a quality management system, and that we have met the highest standards of global business systems. A large part of this certification is the enhancement of customer satisfaction through effective business systems, constant improvement and the compliance and assurance of customer service and commitment to your statutory and regulatory rights. Whilst it may sound like a bit of a mouthful, it can be summarised as dedication to excellent customer service – so as a company who pride ourselves on providing the best customer support, we’re thrilled to have been recognised!
This also certifies that we are a provider of high quality products and services which consistently exceed expectations whilst meeting all customer and applicable statutory and regulatory requirements. This is of particular importance in an industry such as fire safety, where low quality products and slow or ineffective servicing can increase the risk to the occupants of your building. By achieving this global standard, Smoke Vent Systems are certified across all ninety five member countries of the International Organisation for Standardisation as being a high quality, safe and efficient supplier, installer and maintenance service company for fire safety equipment. We are committed to providing the highest quality of products are services to all of our customers, both new and existing, and will continue to invest and improve our systems for the betterment of both our staff and customers.
For more information on the ISO 9001:2015 standards, or the International Organisation for Standardisation, you may visit the ISO website.